Customers have access to the latest software releases for a period of one year after their purchase. Each software release adds new features and address bug fixes. If customers wish to maintain access to new software releases after their first year of using the product, they can purchase a software maintenance license. Software maintenance licenses are valid for 1 year and can be renewed in perpetuity.
Software Maintenance plans are the most cost-effective way to protect your software investment and gain the greatest value from your Raptor? products. Software Maintenance allows you to keep your software up-to-date. Additionally, software maintenance allows you to access standard support.
Standard support is provided for software products for the current purchased release and one thereafter.
- Licenses are non-ending permission to use the software. Maintenance is optional.
- A license includes two major software releases as well as the ability to request big fixes, receive software support, and to request new/improved software features. For example, if a license is purchased during latest version 2016a, version 2016b is also included.
- Maintenance purchases allow for two additional major release updates. For example, If a 2016a license is purchased, Maintenance may be purchased to extend support and software versions to 2017a & 2017b.
- Annual Maintenance purchases are required to maintain eligibility for purchasing Maintenance. For example, if a 2016a license is purchased and Maintenance is not purchased before the release of 2017a, you must purchase a new license for software 2017b and later. Additionally, software support is not available for users that do not purchase Maintenance.